Last updated: June 2026
This policy explains how delivery works for gifts arranged through Atur — when they arrive, how delivery is priced, where we deliver, and how to track an order. It applies alongside our Refund & Cancellation Policy and Terms of Service. Gifts are delivered by our third-party courier partner.
Atur fulfils gifts on a 3 calendar day lead time. To guarantee on-time delivery, confirm a gift at least 3 calendar days before the occasion date. Gifts confirmed inside that window are arranged on a best-effort basis, and late delivery in those cases is expected and is not grounds for a refund. Most deliveries are completed same-day or next-day once dispatched.
Delivery is priced by vehicle and distance, not by order value. The fee is based on the actual courier route distance from the fulfilling merchant's pickup location to the recipient's delivery address, measured by our courier partner at checkout. Each delivery falls into a distance band (“zone”) with a fixed, predictable fee:
| Zone | Distance | Motorcycle | Car |
|---|---|---|---|
| A | 0–5 km | RM 10.00 | RM 15.00 |
| B | 5–10 km | RM 13.00 | RM 18.00 |
| C | 10–20 km | RM 18.00 | RM 25.00 |
| Beyond 20 km | Priced at a live courier quote shown to you at checkout before payment. | ||
Which vehicle? The vehicle is chosen to suit the gift, not by the customer: fragile, fresh or larger gifts (flowers, cakes, hampers) are delivered by car so they arrive intact; small, durable items may travel by motorcycle where the merchant has confirmed it is suitable. Distances are measured by road, and fees may vary at times of peak demand.
These bands and fees may be updated over time; the rates above reflect what is currently in effect. The exact fee for your order is always shown on the order summary before you pay.
Because the fee is measured from the merchant fulfilling your gift to the recipient, the same recipient address can fall into a different zone depending on which merchant ships it. For this reason we do not assign zones to fixed neighbourhoods or postcodes — the zone and fee reflect the actual measured route for that specific order. The measured distance and zone are recorded against your order, so any question about a delivery fee can be checked against the real route rather than a contested area label.
Delivery is charged to you in addition to the gift price, and is shown as a separate line on the order summary before payment. A separate Atur gifting service fee may also apply. The full, itemised total — gift price, service fee and delivery — is always displayed for your review before you are taken to the payment page.
We deliver within the areas served by our courier partner in Malaysia. Deliveries within the distance bands above are charged the fixed zone fee; deliveries beyond the top band are offered at a live courier quote shown at checkout. If a recipient address cannot be served by the courier, we will let you know and the order will not proceed for delivery — contact us if you need help with an out-of-area address.
Once a gift is dispatched and a courier is assigned, a tracking link is made available on the order in your dashboard, and we'll notify you when the gift is on its way and once it has been delivered.
If a gift cannot be delivered, our Refund & Cancellation Policy applies. Please note that where a delivery fails because of incorrect or incomplete address or recipient details you provided, any refund of the gift or delivery fee is at our discretion and subject to investigation. Report a delivery problem within 7 days of the scheduled delivery date using Report an issue on the order, or contact support@aturkan.com.
Questions about delivery? Email us at support@aturkan.com.
Sri Hartamas, 50480 Kuala Lumpur, Malaysia